IVR price list in India
IVR is a monthly plan that includes the virtual number, the menu recordings, routing to your team's mobile phones and a recording of every call. Outgoing call pulses are billed separately at the voice rate.
Every rate, slab by slab.
Per-unit rates are quoted excluding GST, as is standard in the industry. The column marked You pay is the real amount including 18% GST, worked out for each slab so you are not doing the arithmetic yourself.
| Plan | You pay (incl. GST) | Billing | Base amount | What is included |
|---|---|---|---|---|
| IVR Starter | ₹1,770 | per month | ₹1,500 + GST | 1 virtual number, 3 agents, 2 menu levels, recordings |
| IVR Business | ₹4,130 | per month | ₹3,500 + GST | Unlimited menus, 10 agents, office-hours routing, API |
| IVR Enterprise | ₹8,850 | per month | ₹7,500 + GST | Unlimited agents, multi-branch routing, SLA, manager |
Includes the virtual number, menu recordings, call routing to your team's mobiles and recordings of every call. Outgoing call pulses are billed at the voice rate.
The part most rate cards leave out.
What makes IVR cheap for an Indian SMB is what is not on this invoice: no PBX, no SIM box, no desk phones, no cabling and no engineer visit. The routing happens on the network and rings the mobile phones your team already carries, which is why a three-person sales desk can be running a proper call menu for less than the cost of one landline connection.
Agent count is the usual reason to move up a plan. Starter covers three agents and two menu levels, which is enough for most single-location businesses; Business adds unlimited menus, ten agents, office-hours routing and API access; Enterprise is for multi-branch routing with an SLA and a named account manager.
Pricing for everything else we run.
Or open the complete price list — every service, every slab and the DLT charges on one page, or read what the service actually does on the multi-level ivr page.
Pricing questions, no fine print.
What does an IVR cost per month in India?
Plans start at Rs 1,500 a month plus GST for the IVR Starter, including the virtual number, menu recordings, routing to three agents and recording of every call. The full plan table with GST-inclusive totals is above.
Is the virtual number included in the IVR plan?
Yes. The plan price includes the virtual number, the menu prompts, the routing rules and call recording. The only separate charge is outgoing call pulses, billed at the standard voice rate.
Do I need to buy any hardware?
No. There is no PBX, no SIM box and no handsets to buy. Calls are routed on the network to your team's ordinary mobile phones, which is why an IVR can be live the same day.
What decides which plan I need?
Mostly the number of agents and whether you need office-hours or multi-branch routing. Three agents and a two-level menu fits most single-location businesses on the Starter plan.
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