Sound like a company with a call centre, on one number.
Most Indian SMBs advertise a personal mobile number, and it shows. Calls land on one person's phone, half of them are for somebody else, the ones that arrive during a meeting are lost, and nobody knows what was promised to whom. An IVR fixes all of that without changing a single handset: one advertised number, a menu, and calls routed to whichever team member should take them.
It also produces the thing an SMB almost never has — a record. Every call recorded and searchable by number or date settles a disputed commitment, trains a new salesperson from real conversations, and shows you how many enquiries you are losing after hours. There is no PBX, no SIM box and nothing installed at your office; the routing happens on the network and rings ordinary mobile phones.
- Unlimited menu levels with sub-menus for departments, branches or languages.
- Sequential or simultaneous ringing across your team's ordinary mobile phones.
- Office-hours and holiday routing with voicemail or a callback request after hours.
- Full call recording downloadable and searchable by number or date.
- Missed-call alerts to the team so no enquiry is silently lost.
- No hardware — no PBX, no SIM box, nothing to install at your office.