The official API, set up properly, Surat hours.
There are two ways to run WhatsApp for a business, and only one of them survives growth. A personal or WhatsApp Business app number is free and works until the day you need three people answering it, or need to message a thousand customers at once, or get restricted for doing exactly that. The official WhatsApp Business API is the licensed version of the same channel: your number, Meta's infrastructure, no ban risk for messaging customers who opted in.
As a provider we handle the parts that are genuinely fiddly. Meta Business verification, the WhatsApp Business Account, hosting your number on the cloud API, getting your message templates approved in the right category, and connecting it to whatever you already use — a CRM, your website, your order system, or just our panel if you would rather not integrate anything.
What a Surat business gets at the end of it is a WhatsApp number that looks and behaves like a company rather than a person: business name and logo above every message, a catalogue if you want one, several agents working the same inbox, canned replies, and a record of every conversation that does not live on one employee's phone.
- Your own number, verified a new number or your existing landline or mobile, hosted on Meta's cloud API with your business name and logo showing above every message.
- Several agents, one number assign chats, leave internal notes, use canned replies, and keep the history when somebody leaves.
- Template approval handled we write and file your templates in the correct Meta category, which is what decides both approval and price.
- Meta rates at cost our platform fee is ours; Meta's per-conversation charge is passed through exactly as Meta bills it, with the working shown.
- API or no API REST endpoints and webhooks if you have developers, or the panel and a spreadsheet upload if you do not.